FAQs
Are there any coupon codes available? When do you do new releases?
Join our VIP Facebook group at facebook.com/groups/theplannersworld and read our announcements to find out about special ways to save and to see our new release calendar.
I have a sticker shop, can I buy your artwork to use in my designs?
Not at this time. My artwork - Mocha the sloth, the Featherbies, Nibbles the goat, our Planner's world girls are is currently used only in items at The Planner's World and is copyrighted to me. When I use purchased artwork in my items, I try to credit the artist in the listing even if I have purchased the No Credit License.
Tell me more about Mocha and family!
Mocha is a two-toed sloth. I love sloths and baby animals and anything cute! So while I was beginning my etsy shop opening journey, I doodled Mocha and decided that he would become my mascot and come on this journey with me.
There is Mocha, the father sloth, Mona the mom, Moe the son and Moxie the baby girl.
Mocha and his family have their own line of stickers and there are more stickers added all the time! Because he is all the time doing cute things! And I have to get them down on paper. I hope you love him too.
US Orders - Shipping Options
At checkout, select your preferred option:
BASE - Our default option for orders $10 and under. Stickers are packed in an envelope with a postcard for protection. You will NOT receive a tracking number as this will be sent with a regular stamp. This is not an option for our pencil pouches/totes/sticker albums or washi.
FIRST CLASS TRACKED - If you would like your order shipped with a tracking number via USPS First Class Mail, please select the upgrade at checkout. Note: Additional charges will apply. This item will be packed in a rigid mailer, and will have a tracking number.
PRIORITY MAIL - This option is also available.
* If your shipping paid allows us to upgrade your shipping to the next available option or to send insured we will do so.
My item shows as delivered but it did not arrive
If USPS shows your item was delivered, we consider this to be the case. If you did not receive it, you will want to contact USPS as soon as possible after the delivery date to see if they can assist you in locating it. You may want to contact family members or neighbors to see if they can assist you in locating it. If you believe it was stolen from an unsecure area, please contact your local authorities to report the theft. We cannot be held accountable for items that are confirmed as delivered to your address that have subsequently gone missing.
Custom and personalized orders
At this time, I am unable to take on custom requests. My facebook group is the best place to make suggestions for new items! Join my Facebook group at http://facebook.com/groups/theplannersworld
There was something wrong with my stickers!!
Quality is important to me! I try to carefully inspect each sticker sheet after it's been printed and cut to assure that it is of the top of the line quality and that the cut is good. But if something gets past me (some things may just not be visible until the stickers are being used). PLEASE let me know! I want you to be 100% happy.
Is your artwork licensed properly if it is not your own?
Yes, all artwork/clip art/graphics that is not our own is purchased and licensed where required. We use artwork from both Etsy artists and The Hungry Jpeg as well as drawing our own items. We love beautiful art, we love making stickers.. If its possible to make artwork we admire into great stickers, we will do it.
What paper do you use in your shop?
All of my stickers are printed on weatherproof premium matte paper. Diecuts are available on either cardstock or our Premium Matte Sticker Paper.